How we collect, use and protect your personal information.
Last updated: August 2026
DUAL Locksmith & Property Maintenance ("DUAL", "we", "us", "our") provides locksmith and property maintenance services in Rustington and across West Sussex. We are the data controller for the personal information described in this policy. If you have any questions, contact us at contact@duallocksmithproperty.co.uk or 07962 707574.
We collect personal information you give us directly, such as when you submit our contact form, call, email, or message us. This may include your name, phone number, email address, postcode, the type of job you need help with, and any other details you choose to share in your message.
We do not use cookies or third-party analytics or advertising tracking on this website. We only collect information you actively provide to us.
We use the information you provide to:
We process this information because it is necessary to respond to your enquiry and, where you go on to book work with us, to perform that contract — or because we have a legitimate interest in running and improving our business, in a way that does not override your rights.
Our contact form is processed by Formspree, a third-party form-handling service that delivers your submission to our inbox. Formspree processes this data on our behalf under its own privacy policy, linked above. We don't share your information with any other third party except where required by law.
We keep enquiry and customer information for as long as reasonably necessary to fulfil the purposes described above, including any legal, accounting or reporting requirements (typically no longer than 6 years for job and financial records), after which it is securely deleted.
Under UK data protection law, you have the right to ask us for a copy of your personal information, to correct, delete or restrict our use of it, to object to how we use it, and to ask us to transfer a copy to another organisation. To exercise any of these rights, contact us using the details above. If you are unhappy with how we've handled your information, you can also complain to the Information Commissioner's Office (ICO).
We take reasonable technical and organisational steps to keep your personal information secure and protect it from unauthorised access, loss or misuse.
Our services and this website are directed at adults. We do not knowingly collect personal information from children.
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this policy or how we handle your information, email contact@duallocksmithproperty.co.uk or call 07962 707574.